We have pledged to observe the highest quality of Integrity, Frankness, and Professional Responsibility in dealing with Customers.

• By making no false promises or claims in advertising.
• By providing Professional Courteous Reception when the Owner calls with an inquiry or Request for Bid.
• By keeping appointments at the agreed scheduled time. (If a conflict arises Feher will call the owner and reschedule prior to appointment.)
• By providing a Professional Appraisal of the Owner's needs.
• By providing Written Specifications for the required project according to Manufacturer Specifications and Industry Standards.
• By encouraging only projects that are structurally and financially sound.
• By being Licensed by Local Authorities and following Local Requirements.
• By being a Certified Installer by Manufacturers when applicable.
• By providing Proof Of Insurance to Owners.
• By providing Customer Reference Lists to Owners.
• By fulfilling Contract Obligations.
• By providing Manufacturer's Long Term Warranty when applicable.
• By providing Contractor Labor Warranty.
• By maintaining Communications with the Owner regarding any changes in schedule, scope of work or unforeseen conditions.
• By providing Safe Work Conditions according to OSHA guidelines or Industry Standards.
• By being Professionally Responsive to Owner Service Calls.
• By aspiring towards 100% Owner Satisfaction.